The Evolution of Channels for a Personalized CX | Infobip
Technology and telecommunications are constantly evolving. In the last decades, the rise of the Internet and mobile devices has changed customer expectations dramatically, forcing businesses to communicate across several channels and tailored the communication to individual consumers.
With many different types of customer communication channels, it is important for businesses to use omnichannel engagement to provide that truly personalized customer experience. Read more on the evolution of channels for a personalized CX from Infobip.